The last known phone number extension also appears after the initial log in.Ĭhat functionality enhanced to support the following scenario: User A creates a session with User B, but doesn’t send any messages. The product version number is now sent when opening a session via SSOįixed a bug in the chat session that caused the chat drop-down menu to not be rendered in the correct size.įixed a bug that caused the Close chat session confirmation dialog box to not appear when closing a chat session.įixed a bug that caused the CCA to not transition to the ACW status for outbound voice queues.įixed a bug where the incorrect Caller ID was used with Add Call.įixed a bug that caused the General Stats form to appear behind the main window when Always on Top is enabled.įixed a potential bug that caused the Unhandled Exception dialog box to appear when session statistics were requested within an expired sessionįixed UI bugs that caused confusion to users when they opened the application for the first time using a third-party IDP, such as Intermedia, Azure, etc.: The watermark remained hidden, now it appears clearly. DNIS label will not be displayed for now.The Seconds waiting in queue will be displayed as part of the call information.Note: CCA WS must be updated so new fields are sent otherwise, the CCA will not show any browser information.Īdded new parameters for Call Started: Seconds waiting in queue and DNIS label.
We recommend downloading the 32 version of the Evergreen Standalone Installer (CCA is a 32-bit application).įixed a bug that caused classification information to not be a carrier from one agent to another when transferring incoming calls.įixed a bug that caused emails to not be properly shown when the display name of an email address in the to/cc/from headers contain special characters such as įixed a bug that caused the new After Call work in-call status/activity to not show for outgoing calls.Īdded support for file-based communication for all CRM connectors.Īdded support for OKTA as identity provider (SSO).įixed a bug that could cause wait time for suspended emails to be displayed as a negative number.įixed a bug that caused classification information to not be sent to CRM connectors under certain conditions.Īdded browser information about external user who is chatting with the agent.
#Callcenter agent download
The Edge runtime is available for download at. An IE-based engine will be used if the Edge runtime is not available.
#Callcenter agent software
The software now uses new Edge runtime when presenting web forms such as login views. Reference fields in classification window now support up to 20 characters. The issue with duplicate email templates in CCA has been fixed.Įxtended CRM Connectors to Chat and Email interactions: the application can now raise events as chat and email interactions are started and completed.ĭata Collection for second level IVRs extended to outbound calls: now outbound calls can be connected to second level IVRs for data collection purposes. Screen pop ups can now be delayed (optional) until the CCA app goes to on-call. There is a new user experience to complete warm transfers and adding calls.Īgents can now switch audio between 1 st and 3 rd parties during a warm transfer or when adding a call.Īgents can now track the length of time the 1 st party is kept on hold while performing a warm transfer or adding a call.Īn Agent can now receive alerts when the 1 st party has been kept on hold for too long (configurable per queue). When raising email events to the CRM Connector, you can now include a Sender Name field.Īdded support for call progress analysis events (CCA now receives more details about phone calls as they are originated and completed). Inability to minimize email has been fixed. Issues displaying the chat mode drop-down have been fixed. Queue ID and Nameare sent to CRM Connector for Scheduled Dialouts.Ĭlipping issues in chat session view have been fixed. There was an issue where the logo appeared blurry within the Sign in view when stretching was applied. Issue that caused text to appear as busy - on email has been fixed. Enhanced logic to re-establish server connection (faster).
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